Auto/Mate + GoMoto
Auto/Mate’s motto “By Car People, For Car People”, speaks to its position as a leading DMS provider, serving the Automotive Industry for over 40 years.
At GoMoto, we’re also 'Car People'. We built and tested our Virtual Service Advisor at our own dealerships first. After years of product development and enhancement, we're excited by the successful results our solutions have produced to date, and we're positive you'll be too.
The GoMoto Integration With Auto/Mate
The GoMoto integration with the Auto/Mate Dealership Mangement System is seamless. Auto/Mate’s Open/Mate Integration Program allows your data to be exchanged instantly and securely between the GoMoto kiosk and the Auto/Mate platform.
When the GoMoto self-service kiosk is integrated with Auto/Mate you’ll be able to run at maximum efficiency with optimized productivity.
The Benefits of GoMoto + Auto/Mate Integration
Auto/Mate believes you should be in total control of your data—you shouldn’t have to pay more for it. When you add GoMoto to your service lane, with unrestricted access to Auto/Mate data, customers can enter and verify correct contact and vehicle details firsthand using GoMoto's intuitive user interface. 30% of GoMoto dealerships see an increase in email collection, and the average GoMoto store has 95% information collection accuracy rate. After all, what good is urestricted access to data, if the data is incorrect?
Additional GoMoto + Auto/Mate Benefits:
Instant and Secure Data Transfer through the Open/Mate Integration Program
Reduction of Customer Check-In Time to 2 Minutes
Total Connection to Data, with a 95% Information Accuracy Rate
Maximized Upsell and Trade-In Opportunities
How GoMoto Operates with Auto/Mate
GoMoto’s self-service kiosk technology offers two distinct paths for your customers. This allows for quick and easy check-in with increased operational efficiency. Since customers enter critical information directly, GoMoto kiosks make it easier than ever to maintain accurate customer data.
Customer With Appointment
Step 1:
A Customer enters their Last Name, Business Name, or Phone Number into the GoMoto Kiosk to lookup their appointment.
Step 2:
GoMoto produces matching Appointment results using Auto/Mate’s Open/Mate interface.
Step 3:
The customer confirms or updates their contact information, and updates their vehicle mileage.
Step 4:
GoMoto intelligently recommends add-on services that compliment the customer’s scheduled service.
Step 5:
The customer verifies requested service work, and signs with their finger on the screen. GoMoto dispatches the Repair Order using Auto/Mate’s Electronic RO, Tech Console, and Automatic Dispatch Module to get your team started.
Walk-In Customer
Step 1:
Walk-in customers enter or confirm their contact and vehicle information to begin the check-in process.
Step 2:
GoMoto collects service appointment details and comments related to the customers visit.
Step 3:
GoMoto intelligently recommends add-on services that compliment the customer’s service requests.
Step 4:
The customer verifies requested service work by signing on-screen. All information will be transmitted to Auto/Mate DMS for both the customer and the vehicle; GoMoto automatically opens an RO (if a VIN is present) or inserts a new Appointment using the Open/Mate interface.
Additional Features
GoMoto's integration with Auto/Mate allows dealerships to easily fit the GoMoto Virtual Service Advisor into daily operations without any disruption.
Repair Order (RO) Open
- Save time and energy with Automatic Repair Order opening
- 'RO Open' can easily be switched On/Off using the GoMoto Admin panel
Autoprint
- Set ROs to Automatically Print, providing one less thing for staff to worry about
- 'Autoprint' is configured via Auto/Mate's Administration panel
Transport Flags
- Transport Flags include Waiter, Drop Off, or Shuttle
Schedule a Digital Demo Today to See How GoMoto with Auto/Mate Integration can Improve Service Operations.
More About Auto/Mate DMS - An Industry Leader for Over 40 Years
Auto/Mate has been a leader in the DMS market for over 40 years. Auto/Mate software includes suites for sales, fixed operations, and accounting.
Auto/Mate was one of the automotive industries first Dealership Management Systems. It was developed in the 1970s by Wang Laboratories, a leader the DMS market for many years.
Today, Auto/Mate has over 200 employees and a customer base of over 1,500 dealerships across the country. For more information about Auto/Mate visit Auto/Mate.com.
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